Privacy Policy

SIRVA PRIVACY POLICY

SIRVA respects your privacy. We have developed this Privacy Policy to inform you of how we protect your information.

One Policy on the Collection, Use, and Sharing of Personal Information.
SIRVA has one Privacy Policy for consumers that applies to the entire SIRVA family of companies. One Privacy Policy makes it easy to understand and convenient for people to make informed choices about the management of their personal information. A list of all companies to which this Privacy Policy applies is contained at the bottom of this Privacy Policy.

Information Covered by this Policy.
Our Policy applies to all personally identifiable financial information about you that is obtained by SIRVA in connection with providing a consumer financial product or service for personal, family, or household purposes ("Personal Information"). Our Policy will continue to cover information we may collect about you during the course of our relationship as well as after the relationship has ended.

How We Obtain Personal Information.
We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:

  • Your applications or in other ways when you visit us in person, over the phone, through the mail or through our websites;
  • Your browser, when you visit our websites and your browser interacts with us;
  • Your transactions with any of the companies in the SIRVA family;
  • Consumer reporting agencies
  • Title, Appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
  • Employers;
  • Anyone who you have authorized to provide information; and
  • Other sources, in connection with providing you a financial product or service.
The Security of Your Information
  • We maintain agreements with external suppliers and partners limiting the use of your Personal Information only for the purposes intended in providing the information. Our partners and suppliers are bound to uphold our procedures regarding privacy under the terms of our agreements with them.
  • We limit access to personal information about you to those employees who need to know that information to provide products and services to you.
  • We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.
Information Sharing within SIRVA family of companies
In an effort to provide you with the full range of financial and relocation services you may need, SIRVA takes an integrated approach to the services we provide. In order to be able to provide the full range of needs and make recommendations about a variety of financial services, we may share any of the personal information that we collect about you among companies within the SIRVA familyof companies.

Information Sharing with non-SIRVA family companies.
Depending on the type of relationship you have with us, SIRVA may work with companies or organizations outside of the SIRVA family to provide services to SIRVA or to provide you with opportunities to buy products or services offered by SIRVA or jointly with other financial institutions. We may also share Personal Information about you with companies or other organizations outside of the SIRVA family as required by or permitted by law. For example, we may share personal information to:

  • protect against fraud;
  • respond to a subpoena;
  • service your account;
  • those you have authorized us to disclose the information; and
  • others as permitted or required by law.
  • other institutions with whom we have joint marketing agreements;
  • companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and,
  • other institutions with which we jointly provide financial products or services.
For your protection, we require that these companies keep all personal information secure and confidential as described above.

Other Information Sharing Outside the SIRVA family of companies
We will not disclose the Personal Information described above to anyone outside of SIRVA unless you have authorized us to do so, or as otherwise indicated in this Policy or as required by law.

If you have questions about this Policy, please contact your counselor.

Companies to which this Privacy Policy applies
Any of the SIRVA family of companies, including, but not limited to, SIRVA Relocation, SIRVA, SIRVA Insurance, SIRVA Title, SIRVA Logistics, and SIRVA Moving Services.